Customer Services

1. Satisfaction guarantee

If you are not satisified with your purchase return it within 30 days, or if the product is faulty, simply return the product to our online team or to one of our stores, along with a proof of purchase, for a full refund or exchange.

2. Repeat Orders (Coming Soon)

Most pet owners find they need to order their pet supplies on a regular basis. The World for Pets repeat delivery service allows you to schedule your order for delivery every one, two, or three months – whichever works best for you and your pets.

We’ll notify you every time a repeat delivery is being delivered and will always make sure you get the best deal we have on offer on the day of your scheduled delivery. You can amend your order and pause it at any time, perfect if you are going on holiday or simply don’t need to replenish your supplies as often as you thought.

3. Fast Delivery

Our Couriers offer a cost effective, reliable, timetable courier service, backed up by the latest computer technology and online parcel track and trace facilities, making us the ideal choice for for your Pet's Food, every time.

4. $9 Flat rate shipping

We are strong advocates of providing our customers with flat rate shipping, this way our customers avoid nasty shipping cost surprises.  Click here to Read our Delivery Policy.

5. 100% Profits go to RSPCA

Shopping at World for Pets stores is a great way to support the RSPCA. As a 100% RSPCA owned supplier of pet products, this means that all the proceeds on items you buy go straight back to help animals in need.