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Frequently Asked Questions

Loyalty Program

15 Nov, 2022

Loyalty Program New Members - On Hold


Due to unforseen circumstances, we have unfortunately had to put a temporary hold on new customer sign ups.

Existing customers can still log in as usual, but we are just unable to process any new customers.

We apologise for any inconvenience this may cause, but please keep an eye out for some exciting changes to our customer loyalty program coming soon.

How much postage will I pay?

19 Aug, 2022

We have been able to negotiate a super keen price Australia wide, orders under 20kg will be $9-00 postage*.

World For Pets offers a reliable and affordable delivery service to all metro and regional locations within Australia including Tasmania. At this time we do not deliver internationally.

Please note we do ship items to PO Box addresses, as we use Australia Post and also use specialised couriers for our distribution.

Our shipping system is highly reliable and we assure you we take every step we can to get your orders sent out quickly and at the lowest possible cost.

See our Delivery Policy for further details on our commitment to you.

*Some products may incur a higher shipping rate due to weight, dimensions or location. Shipping and handling charges are based on weight/volume/dimensions and location, and are calculated by the database immediately - just view your cart.


Promotions and Use of Discount Codes

7 Jul, 2021

As a non-for-profit, where every dollar raised goes toward helping animals in need, it is important that our customers abide by these terms of use in order to contribute to the raising of funds and not the loss of funds for the organization and its cause.

RSPCA World for Pets works hard to offer the best products and offers to our customers. This includes promotions such as discounted products or vouchers through our website, e-mail, advertisements, and Loyalty Program. As a customer of the website, or a registered member of our Loyalty Program or newsletter, you may be eligible to receive these promotions that include special voucher codes, discounted prices and other promotions.

The terms of use for promotions are outlined below.

  • You may only use one promotion code per order.
  • These promotions are limited to one promotion per order, and in some cases can only be redeemed once per person.
  • All promotion codes are available for a limited time and cannot be used once expired.
  • These promotions are not redeemable for cash.

In order to allow fair redemption and distribution of promotions to all our customers, RSPCA World for Pets may restrict redemption to one per client, and one per client in a specified timeframe.

The excessive abuse or misuse of promotions and codes may result in order cancellation or membership cancellation. Where this occurs, you will be informed and the appropriate action taken.

Fraud Awareness

22 Sep, 2020

The RSPCA World for Pets team are committed to promoting and maintaining an organisation free from fraud. If we suspect an order to be fraudulant, our customer service team will hold the order until we can confirm legitimacy. If we are unable to confirm legitmacy, the order will can cancelled.

At World For Pets we are committed to providing our customers with the best products and service.

If you have any questions please speak to our Customer Service team by phoning 1300 787 743 or emailing [email protected]. Customer Service operating hours are Monday to Friday 8am to 4pm.

Can I Select my own Password?

29 Sep, 2019

Yes once Registered you can log in and change your password.

I have lost or forgotten my Password, How do I get a new one.?

25 Aug, 2019

Simply go to the home page,Click on the Logon section (top of page), then select forgotten Password.

Can I claim donations on this site as a tax deduction?

27 Jun, 2019

Yes, all products you have selected as ''Donate this Item to a Shelter'' can be claimed.

What does donate mean, when i'm adding a product to my cart ?

27 Jun, 2019

You can select any product and support the RSPCA by donating it to a shelter in Australia.

How do I return goods?

23 Jun, 2019

You need to contact us by  email [email protected] fax or telephone. 

Fax 07 3258 5605

Ph 07 3258 5600

You will most likely be advised to return the items in question to:

RSPCA  Retail

Locked Bag 3000, Archerfield BH

QLD 4108


Please enclose a copy of your invoice and a note asking for the item to be exchanged for, if there is a large price difference we will need to call you to obtain credit card details, as our web site is a secured site and we are unable to view credit card details.

Is this site a secured web site?

23 Jun, 2019

Shop with absolute peace of mind. All your credit card details go to the bank. We do not see them or store them on our site or on our computers. We receive the payment without ever seeing your credit card details. We only see whether the transaction is approved or not.