Frequently Asked Questions

Loyalty Program New Members - On Hold

Due to unforseen circumstances, we have unfortunately had to put a temporary hold on new customer sign ups.

Existing customers can still log in as usual, but we are just unable to process any new customers.

We apologise for any inconvenience this may cause, but please keep an eye out for some exciting changes to our customer loyalty program coming soon.

We have been able to negotiate a super keen price Australia wide, orders under 20kg will be $9-00 postage*.

World For Pets offers a reliable and affordable delivery service to all metro and regional locations within Australia including Tasmania. At this time we do not deliver internationally.

Please note we do ship items to PO Box addresses, as we use Australia Post and also use specialised couriers for our distribution.

Our shipping system is highly reliable and we assure you we take every step we can to get your orders sent out quickly and at the lowest possible cost.

See our Delivery Policy for further details on our commitment to you.

*Some products may incur a higher shipping rate due to weight, dimensions or location. Shipping and handling charges are based on weight/volume/dimensions and location, and are calculated by the database immediately - just view your cart.

As a non-for-profit, where every dollar raised goes toward helping animals in need, it is important that our customers abide by these terms of use in order to contribute to the raising of funds and not the loss of funds for the organization and its cause.

RSPCA World for Pets works hard to offer the best products and offers to our customers. This includes promotions such as discounted products or vouchers through our website, e-mail, advertisements, and Loyalty Program. As a customer of the website, or a registered member of our Loyalty Program or newsletter, you may be eligible to receive these promotions that include special voucher codes, discounted prices and other promotions.

The terms of use for promotions are outlined below.

• You may only use one promotion code per order.
• These promotions are limited to one promotion per order, and in some cases can only be redeemed once per person.
• All promotion codes are available for a limited time and cannot be used once expired.
• These promotions are not redeemable for cash.

In order to allow fair redemption and distribution of promotions to all our customers, RSPCA World for Pets may restrict redemption to one per client, and one per client in a specified timeframe.

The excessive abuse or misuse of promotions and codes may result in order cancellation or membership cancellation. Where this occurs, you will be informed and the appropriate action taken.

The RSPCA World for Pets team are committed to promoting and maintaining an organisation free from fraud. If we suspect an order to be fraudulant, our customer service team will hold the order until we can confirm legitimacy. If we are unable to confirm legitmacy, the order will can cancelled.

At World For Pets we are committed to providing our customers with the best products and service.

If you have any questions please speak to our Customer Service team by phoning 1300 787 743 or emailing [email protected]. Customer Service operating hours are Monday to Friday 8am to 4pm.

Simply go to the home page,Click on the Logon section (top of page), then select forgotten Password.

Yes, all products you have selected as ''Donate this Item to a Shelter'' can be claimed.

You can select any product and support the RSPCA by donating it to a shelter in Australia.

Shop with absolute peace of mind. All your credit card details go to the bank. We do not see them or store them on our site or on our computers. We receive the payment without ever seeing your credit card details. We only see whether the transaction is approved or not.