Delays to be expected due to COVID-19 impacts and courier delays.

Due to COVID-19 impacts on our teams, we are experiencing staff shortages and impacts on product supply. Customers may experience delays of up to 10-15 business days.

In addition, our courier partners are experiencing higher than normal volumes and some distribution centres have been impacted by COVID-19. Our courier partners are working hard to get all orders to you in a timely manner and while we cannot be held responsible once your order leaves our warehouse, our courier partners can assist if you have any enquiries. Please refer to your tracking number and relevant courier website.

It is our mission to supply the food and essentials items to keep your pet happy and healthy. We appreciate your patience during this time as our small team works to fulfil your orders.

Thank you for supporting the RSPCA World for Pets stores, where 100% of profits goes back to animals in need.